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Ordering Information

There are several ways to order from Sew True. You may order securely online right now if you wish. Submit your order at any time using our shopping cart, which requires a minimum of 1 item. Yes, that it correct. Even if you order 1 zipper, we will process your order. We accept Visa, Mastercard, Discover, American Express and PayPal. You may also send a check or money order with mail orders (see below). Orders paid by check will delay delivery.

Shipping: Orders are shipped via FEDEX or USPS. Please note additional shipping charges will be charged for heavy-weight items (exact amount can be seen on web page for that item), and on orders sent to outside the Continental United States.

Returns: THE GUARANTEE: You must be completely satisfied with every item or return it to us for exchange, credit, or refund within 30 days of delivery date. A Return Authorization Number must be obtained in advance from Sew True. Items must be returned unused and in salable condition. Cut Goods or Special Orders are not returnable. Machinery and Irons that have been used are not returnable, unless there is a manufacturer’s defect covered by warranty. Returns may be subject to a Restocking Fee. Send all returns with a copy of invoice. Customer is responsible for return shipping on wrongly ordered merchandise.

Credit Card Security: Sew True employs the highest levels of security to ensure that your order is confidential and secure. We use the best software available today for 100% secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as the information travels over the internet. Once we receive the coded information, it is decrypted electronically on our Sales Entry software, but we do not see your credit card information. The fact is that ordering online using your credit card is safer than handing it over at restaurants and department stores.

If you do not wish to order online, please use one of the following options:

Call us toll-free at 1-800-SEW-TRUE.

Customer service representatives are available weekdays from 9:00AM to 5:00PM US Eastern Standard Time to take your order and answer any questions you may have.

Or you may print our order form, and mail it to:

SEW TRUE
447 West 36th Street
New York, NY 10018
Or fax your order to 1-212-947-9281 at any time using our order form.

Please Note: Quantity discounts for mixed colors of zippers will not currently show on the shopping cart or order confirmation pages. However, once we download your secure order and create the final invoice, all discounts will be applied.


Privacy Policy: Sew True does not share your personal information including email addresses with other companies. If you no longer wish to receive mailings from us, you can contact us by e mailing talktous@sewtrue.com or calling Customer Service at 1-800 SEW TRUE.


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