About Your Order
For assistance with online orders, tracking a package, returns, or any information related to an order you placed on sewtrue.com, call or email a customer service specialist who can address your online order questions and comments.
For assistance with merchandise questions, special orders, or any other topics related to shopping on sewtrue.com, call or email a merchandise specialist who can address your questions related to online shopping and special orders.
Marketing and Web Site Feedback
For assistance with technical issues, marketing on sewtrue.com, and feedback, suggestions, or comments about sewtrue.com, call or email an online marketing specialist who can address your questions and feedback related to online marketing and technical issues.
Live Customer Service and NYC Store Hours
Monday-Friday: 9:00AM-5:00PM EST
Saturday and Sunday: Closed
1-800-SEW-TRUE (739-8783) or 1-212-239-0414.
447 West 36th Street
New York, NY 10018
Request a Thread Color Chart
Please send your name or company name, address, and phone number to the following link to receive the latest Gutermann or Maxi Lock color-charts. Phone number is for account identification purposes only. You will not be called.
E mail us at email@example.com